Employee engagement is often confused with employee satisfaction. In fact, a lot of people think that employee engagement is just a new buzz word for employee satisfaction. The truth is, both are equally important but are two very different aspects in the workplace. By knowing the difference between the two, you will be able to grab all critical opportunities to create a positive workforce. To measure these two, you can conduct an employee satisfaction survey and an employee engagement survey. But first, here are some basic info on the two.
Employee Satisfaction Survey
Employee satisfaction surveys are designed to provide insight on how content and happy your employees are with their job and overall work environment. It mainly measures concepts with regard to their compensation, workload, management, schedule, colleague relationship, resources, benefits packages and the like.
There are various factors that contribute to employee satisfaction such as the following:
As an employer, offering your employees some level of flexibility leads to higher employee satisfaction. Be it in work schedule or number of coffee breaks, giving your employees some sense of control will make them feel less of an underdog and more of an integral part of the company
Of course, compensation is one major factor that determines employee satisfaction. It is all about giving credit where and when it is due. If your employee exceeds expectations and show exemplary performance in every task assigned to him or her, maybe a review for appraisal is due.
It is not all about money, most times, it is about acknowledging an employees’ job well done. Sometimes, a simple pat on the back or a “Keep up the good work!” is all it would take to give your employees enough encouragement to always do and be their best.
Employee engagement survey
If an employee satisfaction survey is aimed to gather knowledge about your employees’ contentment, an employee engagement survey, on the other hand, is designed to measure your employees’ commitment. Employee engagement is not just about their commitment to their own jobs but also to the company’s overall mission and vision. It talks about an employee’s desire to take part in achieving the company’s goal to continuously grow and succeed.
Commitment can mean both rational and emotional commitment. Measuring and evaluating rational commitment means gauging if your employee finds developmental, financial, and professional opportunities and rewards in your company. Measuring emotional commitment, on the contrary, is assessing if your employee feels a certain degree of pride and passion for the company.
Remember, an employee can be satisfied but not necessarily engaged so by conducting an employee engagement survey, you will know how and what can make your staff exert discretionary effort in their jobs.
In addition to that, employee engagement surveys help in employee retention. By understanding your employees’ attitudes and level of initiative, you will find out how to keep your loyal staff remain loyal and give less engaged ones a reason to be more passionate about the company.
Now, you should know that even though employee satisfaction and employee engagement are two different measurements, they are very well related to each other. Both are critical drivers of business success especially in today’s competitive market. In fact, a lot of studies have shown that both employee satisfaction and engagement are linked to organizational performance and productivity.
Conducting both an employee satisfaction survey and an employee engagement survey can be very helpful in maintaining motivation in the company. Always keep in mind, if you take good care of your staff, they will surely take care of your company.